WordPress Support
WordPress fixes, website changes and troubleshooting
Need something changed, repaired or looked at on your WordPress website?
DRA Digital provides WordPress support for small businesses, community groups and individuals in Sydney and across Australia. You can request help when you need it, without committing to an ongoing maintenance plan.
Whether it's a content update, layout change, plugin problem or something that simply isn't working properly, explain what you need and I'll review the request before any work begins.
If the request is outside the work I can safely or confidently complete, I'll tell you upfront.
Clear hourly pricing
WordPress support when you need it
WordPress support and website changes are charged at $75 per hour, with a minimum charge of one hour.
I'll review your request before starting. If the job is likely to take longer than one hour, I'll explain what's involved and provide an estimate before continuing.
Additional time won't be charged without your approval.
No fix, no fee applies to agreed repair work where I'm unable to resolve the requested problem.
How I can help
WordPress fixes, updates and website changes
WordPress support can cover many common website jobs, from straightforward content changes through to troubleshooting technical problems.
Content updates
Update website text, replace images, add supplied content, adjust contact details or make other straightforward changes to existing pages.
Layout and design changes
Adjust sections, spacing, buttons, colours, page layouts and other visual elements to improve how your existing website looks and works.
Plugin troubleshooting
Investigate plugin errors, conflicts, failed updates, broken features and other common WordPress plugin problems.
Forms and website features
Fix or adjust contact forms, buttons, links, menus, galleries and other existing website features that aren't behaving as expected.
Speed and performance fixes
Investigate obvious loading problems, oversized images, caching issues and other common factors that may be slowing down your website.
General WordPress support
Not sure what the problem is? Describe what you're seeing and I'll help identify the likely cause. Have a WordPress question or need some guidance? I can help you.
How it works
A straightforward process with no surprise charges
Your request is reviewed before work begins so you know what to expect.
Tell me what you need
Send through a description of the problem or change, along with the website address and any useful screenshots.
I review the request
I'll assess the information provided, confirm whether I can complete the work and let you know if I need access or further details.
You approve the work
I'll confirm the hourly rate and provide an estimate where the work is likely to take more than one hour.
The work is completed
I'll create a backup or suitable restore point before making changes, then complete and test the approved work.
Who it's for
Available to existing and new clients
You don't need to host your website with DRA Digital or be on a WordPress Care Plan to request WordPress support.
I can usually assist with WordPress websites built by another designer or developer, provided suitable access is available and the website can be worked on safely.
Older, heavily customised or poorly maintained websites may need an initial assessment before changes can be made.
Choose the right service
WordPress Support, the WordPress Care Plan and Client Portal are different services
Each service has a different purpose, so you can choose the option that best matches what you need.
WordPress Support
One-off paid assistance for website fixes, content updates, troubleshooting and changes.
You're viewing this serviceWordPress Care Plan
Ongoing monthly updates, backups, monitoring and routine maintenance for WordPress websites.
View WordPress Care PlanClient Portal
A private area for existing DRA Digital clients who need help with an existing service or account.
Go to Client PortalFrequently asked questions
WordPress Support questions
Do I need to be an existing DRA Digital client?
No. WordPress Support is available to existing and new clients, including people whose website was built or hosted elsewhere.
How does the hourly pricing work?
The minimum charge is $75, which covers up to the first hour of approved work. If the job is likely to take longer, I'll provide an estimate and get your approval before charging for additional time.
What does no fix, no fee mean?
For agreed repair work, there is no fee if I'm unable to resolve the requested problem. It doesn't apply to completed website changes or investigations where the cause is identified but another provider or specialist is needed. If the work is outside what I can safely complete, I'll tell you before accepting the job.
Will you need access to my website?
Usually, yes. Depending on the job, I may need access to WordPress, hosting, cPanel, DNS or another service. A backup or suitable restore point will be created before approved website changes are made.
What's not included in WordPress Support?
WordPress Support doesn't include ongoing maintenance, emergency or around-the-clock assistance, or premium plugin, theme and software licence costs. Ongoing updates, backups and monitoring are available through the separate WordPress Care Plan.
Request WordPress support
Tell me what needs fixing or changing
Send through your website address, explain what you need and include screenshots where helpful. I'll review your request and contact you before any paid work begins.
Please don't send passwords or login details through this form. I'll let you know what access is required after reviewing your request.
