Privacy Policy

Last updated: October 2026

About this Privacy Policy

DRA Digital respects your privacy and is committed to handling personal information carefully and responsibly.

This Privacy Policy applies to personal information collected through the DRA Digital website, contact forms, purchases, customer accounts, support requests, email communication and services provided by DRA Digital.

This Privacy Policy should be read together with the DRA Digital Terms and Conditions, which explain the general terms that apply when using this website or purchasing DRA Digital services.

What personal information may be collected

DRA Digital may collect personal information when you contact the business, request a quote, lodge a support ticket, complete a website form, purchase a service or become a customer.

Depending on the service or enquiry, this information may include:

• Your name
• Email address
• Phone number
• Business name and contact details
• Website address or domain name
• Details about your website, hosting, domain registration or support request
• Messages, files, screenshots or documents you choose to provide
• Billing details and transaction information
• Customer account and subscription information
• Information needed to set up, manage or support a purchased service

How personal information is collected

Personal information may be collected when you:

• Submit a contact form or request a quote
• Send an email or contact DRA Digital directly
• Lodge a WordPress support request
• Purchase website design, hosting, domain, audit or support services
• Create or access a customer account
• Start, manage, renew or cancel a subscription
• Provide information needed to set up or manage a website service

Basic website usage information may also be collected through website analytics, security tools, cookies and server logs. This may include information such as browser type, device type, pages visited, referral source, approximate location and IP address.

Why information is collected and used

DRA Digital may collect and use personal information to:

• Respond to enquiries and support requests
• Provide quotes and information about services
• Process purchases and payments
• Set up, manage and support websites, hosting and related services
• Create and maintain customer accounts
• Manage subscriptions, renewals and cancellations
• Communicate with customers about their services or projects
• Send invoices, receipts, payment reminders and account notifications
• Maintain website security and performance
• Investigate technical issues or suspected misuse
• Meet legal, accounting, tax and business record requirements

Payments and subscription information

DRA Digital uses third party payment and subscription services, including SureCart and Stripe, to process purchases, manage recurring payments and maintain customer subscription records.

When you purchase a service, billing information and payment details may be collected and processed by these providers.

DRA Digital may have access to information such as your name, contact details, purchased services, transaction history, subscription status, payment dates and limited payment method information needed to manage your account or respond to billing enquiries.

Complete payment card details are processed by the relevant payment provider. DRA Digital does not intentionally collect or store complete credit card numbers directly on its website.

Payment providers handle information according to their own privacy policies and applicable security requirements.

Customer accounts

Customers may have access to an online account or customer portal where they can view purchases, access invoices, manage subscriptions, update payment details and review relevant service information.

Information associated with customer accounts may be retained where reasonably necessary to provide services, manage subscriptions, maintain transaction records, resolve disputes or meet applicable legal obligations.

Customers are responsible for keeping their account login details secure and notifying DRA Digital if they believe their account has been accessed without permission.

Cookies and analytics

This website may use cookies, analytics tools and similar technologies to understand website traffic, improve website functionality, manage customer sessions and help keep the website secure.

Cookies may also be used by services involved in checkout, customer account access and payment processing.

You can usually control or disable cookies through your browser settings. However, some website features, including customer accounts and checkout functions, may not work correctly if certain cookies are disabled.

How personal information is stored and protected

DRA Digital takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

Information may be stored in website systems, email accounts, support systems, hosting systems, customer account platforms, payment services, business software, cloud storage, accounting tools or other systems used to provide services.

Security measures may include access controls, software updates, account permissions, monitoring and other safeguards appropriate to the systems involved.

No method of online transmission or electronic storage is completely secure. If you believe information you have provided to DRA Digital has been accessed or used incorrectly, please contact us as soon as possible.

How long information is kept

DRA Digital retains personal information for as long as reasonably necessary to provide services, maintain customer accounts, manage subscriptions, respond to enquiries and meet legal, accounting or business record requirements.

Some information may need to be retained after a service ends, including transaction records, invoices, support correspondence and information required for legal or accounting purposes.

Information that is no longer reasonably required may be deleted, securely disposed of or de-identified where appropriate and subject to applicable legal requirements.

Information stored in backups or third party systems may remain for a limited period according to the retention arrangements of those systems.

When information may be shared

DRA Digital does not sell personal information.

Personal information may be shared where reasonably necessary to provide services, manage business operations or meet legal requirements.

This may include sharing information with:

• Website hosting and infrastructure providers
• Domain name registrars and related service providers
• Payment and subscription providers, including SureCart and Stripe
• Email and communication service providers
• Website security, analytics and support service providers
• Accounting, invoicing and business administration providers
• Professional advisers where reasonably required
• Government, regulatory or legal bodies where disclosure is required or authorised by law

DRA Digital aims to share only the information reasonably necessary for the relevant service or purpose.

Overseas services and storage

Some third party services used by DRA Digital may process, store or access information outside Australia. These may include cloud-based payment systems, subscription platforms, email providers, analytics services and other online business tools.

Where overseas services are used, DRA Digital takes reasonable steps appropriate to the circumstances to assess the providers involved and protect personal information.

The countries in which information is processed may vary depending on the provider, its infrastructure and the services being used.

Accessing or correcting your information

You may request access to personal information DRA Digital holds about you or ask for information that is inaccurate, incomplete or outdated to be corrected.

To make a request, contact DRA Digital using the details below.

Reasonable steps may be taken to confirm your identity before personal information is accessed or changed.

Some customer information, including contact details and payment methods, may also be managed directly through the customer portal.

Privacy complaints

If you have a concern or complaint about how DRA Digital has handled your personal information, please contact us using the details below.

Please provide enough information to help us understand the issue and investigate your concern.

DRA Digital will review privacy complaints and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you may have the option of contacting the Office of the Australian Information Commissioner (OAIC), where its jurisdiction applies.

Contact details

For privacy questions, access requests, corrections or complaints, contact:

DRA Digital
Email: info@dradigital.com.au
Website: dradigital.com.au

Changes to this Privacy Policy

DRA Digital may update this Privacy Policy to reflect changes to services, technology, business operations or applicable requirements.

The latest version will be published on this page, together with the date of the most recent update.