Privacy Policy

Last updated: July 2026

About this Privacy Policy

DRA Digital respects your privacy and is committed to handling personal information carefully and responsibly.

This Privacy Policy applies to information collected through the DRA Digital website, contact forms, support requests, email communication and services provided by DRA Digital.

This Privacy Policy should be read together with the DRA Digital Terms and Conditions, which explain the general terms that apply when using this website or DRA Digital services.

What personal information may be collected

DRA Digital may collect personal information when you contact the business, request a quote, lodge a support ticket, use a website form or become a customer.

The information collected may include:

• Your name
• Email address
• Phone number
• Business name
• Website address
• Details about your website, hosting, domain name or support request
• Messages, files or screenshots you choose to send
• Billing or account information where needed to provide services

How personal information is collected

Personal information may be collected when you:

• Submit a contact form
• Send an email
• Lodge a support ticket
• Request website design, hosting, domain or WordPress support services
• Provide information needed to set up or manage a website service

Basic website usage information may also be collected through website analytics, security tools, cookies or server logs. This may include information such as browser type, device type, pages visited, referral source, approximate location and IP address.

Why information is collected and used

DRA Digital may collect and use personal information to:

• Respond to enquiries
• Provide quotes and service information
• Set up, manage and support websites, hosting and related services
• Communicate with customers about their projects or support requests
• Maintain website security and performance
• Send invoices, receipts and account information
• Meet legal, tax, accounting or business record requirements

Cookies and analytics

This website may use cookies, analytics tools and similar technologies to understand website traffic, improve the website and help keep the site secure.

You can usually control or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

How personal information is stored and protected

DRA Digital takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored in website systems, email accounts, support systems, hosting systems, business software, cloud storage, accounting tools or other secure business tools used to provide services.

No method of online transmission or electronic storage is completely secure. If you believe information you have provided to DRA Digital has been accessed or used incorrectly, please get in touch as soon as possible.

When information may be shared

DRA Digital does not sell personal information.

Personal information may be shared where necessary to provide services, manage business operations or meet legal requirements. This may include sharing information with:

• Hosting providers
• Domain name registrars
• Email, security, analytics or support service providers
• Payment, invoicing or accounting providers
• Professional advisers where required
• Government, regulatory or legal bodies where required by law

Overseas services and storage

Some third party tools, hosting systems, email providers, analytics services or cloud-based platforms may store or process information outside Australia.

Where third party services are used, DRA Digital takes reasonable steps to use reputable providers and only shares the information needed for the relevant service.

Accessing or correcting your information

You may request access to personal information DRA Digital holds about you, or ask for incorrect information to be corrected.

To make a request, please contact DRA Digital using the details below. Reasonable steps may be taken to confirm your identity before information is accessed or changed.

Privacy complaints

If you have a privacy concern or complaint, please contact DRA Digital first so the issue can be reviewed and responded to.

DRA Digital will aim to respond to privacy complaints within a reasonable timeframe.

Contact details

For privacy questions, access requests or complaints, contact:

DRA Digital
Email: info@dradigital.com.au

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will be published on this page.