Terms and Conditions

Last updated: July 2026

About these Terms and Conditions

These Terms and Conditions apply when you use this website, contact DRA Digital, request a quote, approve work, purchase a service or continue using a DRA Digital service.

By requesting or using services from DRA Digital, you agree to these Terms and Conditions unless separate written terms are agreed for a specific project or service.

Any quote, proposal, invoice, service description or written agreement provided by DRA Digital may include extra terms that apply to that specific service. If there is a conflict, the written terms for the specific service will apply to that service, unless otherwise required by law.

Services provided

DRA Digital may provide services including:

• WordPress website design and development
• Website redesigns and updates
• Web hosting and related support
• Domain name assistance
• WordPress support, maintenance and troubleshooting
• Website audits and guidance
• Related digital services agreed in writing

The exact scope of work will depend on the quote, package, written agreement or service description accepted by the customer.

Quotes and project scope

Quotes are based on the information available at the time they are prepared. If the scope changes, or if extra work is requested, DRA Digital may provide an updated quote or charge for the additional work.

A project may include a set number of pages, sections, revisions, setup tasks, features or support items. Anything outside the agreed scope may be quoted separately.

Quotes are not confirmed until accepted by the customer and approved by DRA Digital. DRA Digital may decline work at its discretion.

Customer responsibilities

To complete work properly, customers may need to provide information, content, access details, approvals, images, files, website logins, hosting information or other materials.

You are responsible for making sure any content, images, logos, documents or materials you provide are accurate, lawful and that you have the right to use them.

DRA Digital is not responsible for delays caused by missing information, late feedback, unavailable access, third party issues or changes requested after work has started.

Content, images and supplied materials

Unless agreed otherwise, customers are responsible for supplying website text, images, branding, business details, service information and other content needed for their website or project.

DRA Digital may assist with layout, editing, structure and wording, but the customer remains responsible for checking that all final content is accurate, complete and suitable for their business.

If stock images, third party assets, plugins, themes or licensed materials are used, those items may be subject to their own licence terms.

Payments and invoices

Payment terms will be shown on the quote, proposal, invoice or service agreement.

DRA Digital may require a deposit, staged payment or full payment before work begins, before a website is launched, before a service is renewed or before account access is transferred.

Invoices must be paid by the due date shown on the invoice. If payment is late, DRA Digital may pause work, withhold launch, suspend non-essential support, or stop providing services until the account is brought up to date.

Website launch and project approval

Before launch, customers are responsible for reviewing the website and advising of any required changes.

Once a website is approved or launched, the project is considered accepted, except for agreed fixes or items that were specifically noted before launch.

Changes requested after launch may be treated as additional work unless they relate to an agreed issue that existed before launch.

Hosting, domains and renewals

Hosting, domain names, SSL certificates, email services and other recurring services may be billed monthly, yearly or on another agreed cycle.

Customers are responsible for keeping account and contact details up to date so renewal notices, invoices and service information can be received.

If a hosting, domain or related service is not paid by the due date, the service may expire, be suspended or stop working. DRA Digital is not responsible for loss caused by unpaid or expired services where renewal notices or invoices have been provided.

Domain name registration, transfer and renewal may be subject to registrar, registry and third party terms.

Support and care plans

Support and care plans only include the tasks listed in the relevant service description, quote or written agreement.

Support may include updates, small fixes, minor changes, troubleshooting or advice, depending on the service purchased.

Support does not include unlimited redesigns, new pages, major content changes, custom development, malware recovery, third party platform issues or work outside the agreed service unless included in writing.

Third party services

Websites and digital services may rely on third party providers such as hosting companies, domain registrars, email providers, payment gateways, plugins, themes, analytics tools, security tools or external platforms.

DRA Digital is not responsible for outages, price changes, policy changes, technical issues, data loss or service changes caused by third party providers.

Where possible, DRA Digital will assist with support or guidance, but third party issues may require extra work or direct action from the customer or provider.

Website performance and search results

DRA Digital aims to build websites that are professional, reliable and suitable for their intended purpose.

No guarantee is made that a website will achieve specific search rankings, traffic levels, sales, enquiries, performance scores or business results.

Search engines, advertising platforms, website visitors and third party tools can change over time, and results may be affected by factors outside DRA Digital's control.

Intellectual property

Unless agreed otherwise, once a website project has been paid in full, the customer may use the final website content and design for their own business website.

DRA Digital retains ownership of pre-existing tools, templates, processes, know-how, reusable code, internal systems and materials created before or outside the specific project.

Third party themes, plugins, fonts, images, software and licensed materials remain subject to their own licence terms.

Portfolio and project examples

DRA Digital may refer to completed work in its portfolio, website, proposals or marketing materials, unless the customer requests otherwise in writing.

Private information, login details and confidential business information will not be intentionally published as part of portfolio use.

Cancellations and changes

If you need to cancel or pause a project, please contact DRA Digital as soon as possible.

Fees may still be payable for work already completed, time already spent, booked work, purchased licences, third party costs, domain names, hosting or other services arranged for the project.

DRA Digital may cancel or stop providing services if a customer does not pay invoices, does not provide required information, misuses services, requests unlawful work, behaves abusively or breaches these Terms and Conditions.

Backups and data

DRA Digital may provide backups as part of some hosting, care or support services, but no backup system can be guaranteed to be complete, current or error-free at all times.

Customers should keep their own copies of important content, files, emails, images, documents and business records.

Security

DRA Digital takes reasonable steps to keep websites and services secure, but no website, hosting service, plugin, platform or online system can be guaranteed to be completely secure.

Customers are responsible for using strong passwords, protecting login details, limiting unnecessary access and following reasonable security advice.

Australian Consumer Law

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

Where services fail to meet a consumer guarantee, you may have rights under Australian Consumer Law. The available remedy will depend on the circumstances and the nature of the issue.

Limitation of liability

To the extent permitted by law, DRA Digital is not liable for indirect loss, loss of profit, loss of business, loss of data, loss of opportunity, website downtime, search ranking changes, third party failures or issues outside DRA Digital's reasonable control.

DRA Digital's liability is limited to the amount paid for the relevant service, unless a higher amount is required by law.

Privacy

DRA Digital handles personal information in accordance with its Privacy Policy.

Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

If a dispute arises, both parties agree to first try to resolve the matter by communicating clearly and in good faith.

Changes to these Terms and Conditions

DRA Digital may update these Terms and Conditions from time to time. The latest version will be published on this page.

Contact details

For questions about these Terms and Conditions, contact:

DRA Digital
Email: info@dradigital.com.au